09 August 2007


After two trips to the Apple Store in Roseville, I have to face it: it looks like my iPod mini is dead. After only two years! About a week ago, I plugged it in to let it charge, and it didn't respond. I tried to reboot it, and it didn't react.

As it turns out, Apple doesn't really stand behind its products. They don't really do much as far as repairs go. The folks at the Genius Bar, with all their training from HQ in CA, know how to run all the troubleshooting tips they give you in the user's guide. Other than that, I guess they've been trained to tell people about how Apple doesn't repair damaged products, and prefers to replace them, but it's not worth it unless it's under warranty. I wonder how long it took them to pick up the 'you can use our iPod recycling program and get 10% off of a new one!' sales pitch. Heck, I could work for Apple and fix iPods if that's all that's required.

Perhaps they train them in grief counseling, so that when customers get upset, they can make them feel better enough to be willing to buy another Apple product.

Or perhaps I just tend to exaggerate when I vent like this.

Anyway, I'm kind of skeptical about sending my iPod to an online retailer to be fixed, as the second Genius I spoke to suggested. It's a trust issue, you know? Not that there'd be any incentive to run off with a small, dead, green electronic device. But still.

All I can say is, even though it costs more - GET THE WARRANTY. BUY APPLECARE. I don't think it was even offered to me when we bought my mini, but seek it out. It's worth it.

1 comment:

David Reese said...


if you can knit a dinosaur, i bet you can follow one of those online step-by-step things for replacing ipod batteries. you have to pry it open and stuff, but i have confidence in your high dex score.